Privacy & Data Protection Policy

We collect personal information necessary to fulfill your couture orders and enhance your bespoke shopping experience. This includes your full name, email address, shipping & billing address, contact mobile phone number, order history, and styling preferences. For payment processing, we integrate with industry-leading PCI-DSS certified gateways (such as Razorpay); we never store your raw credit card or debit card numbers on our servers.

Your personal data is used exclusively to: process and dispatch your couture orders, provide real-time order tracking updates via Email and SMS/WhatsApp, manage your patron account, offer personalized style recommendations, and inform you of exclusive festive privileges (which you may opt out of at any time).

All online financial transactions are encrypted using 256-bit SSL (Secure Sockets Layer) encryption. Payments via UPI, RuPay, Credit/Debit Cards, and Net Banking are processed through RBI-compliant, PCI-DSS Level 1 certified payment gateways with multi-factor authentication.

We use essential and analytics cookies to remember your bag items, preserve your customer login session, and analyze aggregated store traffic to improve our atelier design, speed, and page performance. You may modify your cookie settings in your browser at any time.

We share only necessary delivery details (name, shipping address, and phone number) with verified express courier partners (e.g., BlueDart, Delhivery, DTDC) strictly for order fulfillment. We never sell, rent, or trade your personal data with third-party advertising brokers.

You have the right to access, rectify, or request deletion of your personal account data at any time. For any privacy requests or inquiries, contact our Data Protection Officer at privacy@saajbela.com or support@saajbela.com.